You can contact us by email at support@loompax.com. For order-related questions, please include your order number and the email address used at checkout so we can assist you faster.

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time (ET).

We aim to respond to customer inquiries within 24 business hours. Messages received outside business hours, on weekends, or on public holidays will be handled on the next business day.

If you entered an incorrect shipping address, please contact us within 24 hours after placing your order.

We will do our best to assist you before the order is processed. However, once the order has been processed or shipped, we cannot guarantee that address changes can be made.

We currently ship to the United States only.

At this time, we do not offer international shipping to other countries or regions unless otherwise stated on our website or at checkout.

All orders are processed within 1-3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Our order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed after the cut-off time will be processed on the next business day.

We currently offer the following shipping options for orders within the United States:

• Standard Shipping: 7-12 business days
• Expedited Shipping: 5-7 business days

Standard shipping is $9.99 for orders under $69.

We offer free standard shipping on orders of $69 or more.

Expedited shipping is available for $19.99.

The total delivery time includes both order processing time and shipping time.

• Standard Shipping Estimated Total: 8-15 business days
• Expedited Shipping Estimated Total: 6-10 business days

Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, peak seasons, or other unforeseen delays.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can use the tracking number to check the shipping status of your order at any time.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there is no update or if there appears to be an issue with the shipment, please contact us at support@loompax.com. We will assist you within 24 business hours.

Yes. We accept returns for eligible products within 30 days of delivery.

To start a return, please contact us at support@loompax.com before sending any item back. Items returned without prior approval may not be accepted.

To be eligible for a return, the item must be:

• New and unused;
• In its original condition;
• In its original packaging, if applicable;
• Returned with all included accessories, manuals, tags, or parts, if applicable.

Returns may be accepted for reasons including:

• Damaged or defective item;
• Wrong item received;
• Item not as expected;
• Change of mind, subject to the return eligibility requirements.

Please contact us within 48 hours of delivery at support@loompax.com.

Include your order number, a clear description of the issue, and photos or videos showing the product condition and packaging. We will review the information and provide further instructions.

To start a return, please email us at support@loompax.com before sending any item back.

Once your return is approved, we will provide return instructions, including the return address and any required return details.

Yes. Returns are accepted by mail only.

Please contact us before sending any item back. Items returned without prior approval may not be accepted.

Return shipping costs may depend on the reason for the return and applicable law.

If the return is due to our error, such as a damaged, defective, or wrong item, we will provide appropriate assistance after reviewing your request.

If the return is due to change of mind or customer preference, the customer may be responsible for return shipping costs unless otherwise stated.

Original shipping fees may be non-refundable unless required by law or unless the return is caused by our error.

After we receive and inspect your returned item, we will notify you whether the refund is approved.

If approved, the refund will be issued to your original payment method. Please note that banks and payment providers may require additional time to process and post the refund to your account.

If you need an exchange, please contact us at support@loompax.com.

Exchanges are subject to product availability and return eligibility.

Certain items may be non-returnable where applicable, such as items marked final sale, customized or personalized products, used items, gift cards, or items that are not in returnable condition.

Any non-returnable conditions should be clearly stated on the product page where applicable.

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on how you interact with our store, we may collect information such as your name, billing address, shipping address, email address, order details, payment-related information, customer support information, device information, and website usage information.

Payment information is processed through our payment service providers and is not stored directly by Loompax in full card form.

This website is operated by Loompax and its legal business entity, KORTUL INC.

Business Address: 350 N Main St STE 248, Sheridan, Wyoming 82801, United States

Email: support@loompax.com